About Us


Mary Richardson, FMP, is the principal consultant at The Vacancy Solution.

She started the company in 2015 so she could help property owners avoid the common pitfalls that make being a landlord a negative experience. Her wealth of industry knowledge and caring attitude makes it easy  to work collaboratively with Mary. She wants her clients to be proud of their investments and get positive returns.

Mary has earned Facility Management Professional credentials from the International Facility Management Association. She’s a Certified Associate of Project Management with the Project Management Institute. Early in her career she has also obtained her Ontario Realtors licence.

Mary has been working in the residential housing, hospitality and retirement industries since 1993.  

During her career she has assisted companies such as Hostelling International Canada, Manpower, Ferguslea Properties, Minto and the Caregard Group with business operations development, marketing and leasing objectives and customer retention, all ultimately improving revenue streams and profitability.

Mary is customer-service focused and works collaboratively with all her clients.

 
Whether you are looking for someone to watch over your residential rental investment portfolio, help you set up and lease your new residential rental property, improve your vacancy rates, or enhance your existing facility operations, Mary can help.

Contact Mary if you want your residential real estate investment well taken care of, to help you find great tenants, or a lovely new rental home.

Mary is a proud and respected member of the following organizations:

Testimonials and Client References

“Prior to hiring Mary, I was trying to accomplish moving out and renting my property. With a very busy and unpredictable schedule this proved to be a bit of a difficult task. I chose The Vacancy Solution because Mary came highly recommended among my work colleagues.

I was really pleased with the results, Mary literally allowed me to focus on work and my move. She worked hard to improve the rentable status of my property and make it a competitive product. Along with advice, Mary kept me informed and educated me in the services she could and did provide. Even once a tenant was found and the lease agreement signed, Mary continued to show her dedication to providing the best service possible by doing small labor tasks around the house to ensure the best product.

As a direct result of my work with The Vacancy Solution, I found that I was able to move out and rent my property in about a month and a half. The carpets were professionally cleaned. The interior painted and small problems fixed. This was all done with a budget in mind. Never did I come close to going over budget.

I recommend Mary Richardson and The Vacancy Solution to anyone looking for peace of mind in property management. As a first time landlord, I learned a lot From Mary and found dealing with her to actually be a joy in my day.

Very professional but also personable. Mary made me feel like I was her only client. A testament to great customer service. Thank you.”

Warren Roberts Property Owner, Kanata

Mary Richardson – a truly kind and honest colleague who is driven to deliver results. Over the past year, it has been a pleasure working with Mary at Minto Apartments Limited. Her wonderful personality can bring a smile to anyone’s day. Although I do not report directly to Mary, I have worked on some tasks with her and would be part of a team she manages in a heartbeat.

Ryan Gencarelli Account Manager at Southwire Canada