About Us


Mary Richardson, FMP, is the principal consultant at The Vacancy Solution.

She started the company in 2015 so she could help property owners avoid the common pitfalls that make being a landlord a negative experience. Her wealth of industry knowledge and caring attitude makes it easy  to work collaboratively with Mary. She wants her clients to be proud of their investments and get positive returns.

Mary has earned Facility Management Professional credentials from the International Facility Management Association. She’s a Certified Associate of Project Management with the Project Management Institute. Early in her career she has also obtained her Ontario Realtors licence.

Mary has been working in the residential housing, hospitality and retirement industries since 1993.  

During her career she has assisted companies such as Hostelling International Canada, Manpower, Ferguslea Properties, Minto and the Caregard Group with business operations development, marketing and leasing objectives and customer retention, all ultimately improving revenue streams and profitability.

Mary is customer-service focused and works collaboratively with all her clients.

 
Whether you are looking for someone to watch over your residential rental investment portfolio, help you set up and lease your new residential rental property, improve your vacancy rates, or enhance your existing facility operations, Mary can help.

Contact Mary if you want your residential real estate investment well taken care of, to help you find great tenants, or a lovely new rental home.

Mary is a proud and respected member of the following organizations:

Testimonials and Client References

Mary Richardson – a truly kind and honest colleague who is driven to deliver results. Over the past year, it has been a pleasure working with Mary at Minto Apartments Limited. Her wonderful personality can bring a smile to anyone’s day. Although I do not report directly to Mary, I have worked on some tasks with her and would be part of a team she manages in a heartbeat.

Ryan Gencarelli Account Manager at Southwire Canada

In the course of the last few years, I’ve had the opportunity to work with Mary. She has the ability to express herself intelligently, and works to high standards. She is conscientious in both driving to execute on objectives, and systematically following through on her commitments. In the property management arena, she has taken personal responsibility for raising customer service to new levels, coming up with creative and well-thought-out plans for her portfolio. Mary is the consummate professional and I thoroughly enjoy working with her.

Christine McCartney, CTDP Change Management / OD Consultant at City of Ottawa