About Us


Mary Richardson, FMP, is the principal consultant at The Vacancy Solution.

She started the company in 2015 so she could help property owners avoid the common pitfalls that make being a landlord a negative experience. Her wealth of industry knowledge and caring attitude makes it easy  to work collaboratively with Mary. She wants her clients to be proud of their investments and get positive returns.

Mary has earned Facility Management Professional credentials from the International Facility Management Association. She’s a Certified Associate of Project Management with the Project Management Institute. Early in her career she has also obtained her Ontario Realtors licence.

Mary has been working in the residential housing, hospitality and retirement industries since 1993.  

During her career she has assisted companies such as Hostelling International Canada, Manpower, Ferguslea Properties, Minto and the Caregard Group with business operations development, marketing and leasing objectives and customer retention, all ultimately improving revenue streams and profitability.

Mary is customer-service focused and works collaboratively with all her clients.

 
Whether you are looking for someone to watch over your residential rental investment portfolio, help you set up and lease your new residential rental property, improve your vacancy rates, or enhance your existing facility operations, Mary can help.

Contact Mary if you want your residential real estate investment well taken care of, to help you find great tenants, or a lovely new rental home.

Mary is a proud and respected member of the following organizations:

Testimonials and Client References

Mary Richardson – a truly kind and honest colleague who is driven to deliver results. Over the past year, it has been a pleasure working with Mary at Minto Apartments Limited. Her wonderful personality can bring a smile to anyone’s day. Although I do not report directly to Mary, I have worked on some tasks with her and would be part of a team she manages in a heartbeat.

Ryan Gencarelli Account Manager at Southwire Canada Character reference

When you decide to rent your home you need a professional property manager you can trust, that person is Mary. Friendly, knowledgeable, and well-connected, Mary’s expertise was exactly what we needed.

Her pleasant and professional demeanour resolves issues quickly and to everyone’s satisfaction. She responds to all correspondence quickly, allowing informed decisions on everything from routine issues to emergency repairs. When quick decisions are needed, Mary always makes the right choice to satisfy both tenant and landlord. She provides excellent management and oversight of maintenance and repairs, and by working with outstanding contractors offers top quality work at very competitive prices.

Mary is very well organized, and provides detailed and accurate accounting statements that allowed us to easily track finances for budget and tax purposes. We were lucky to have her manage our property for us and cannot recommend her highly enough. Thank you so much Mary!

Darren Puttock Property Owner, Kanata Property Management and Leasing Services