Our Principal Consultant

Property Management - OttawaMary Richardson FMP, Principal Consultant

Scope of her career 

Mary’s professional career encompasses 20 years management experience in business operations and customer relationship management. Holding senior positions in the Residential housing, Hospitality, and Retirement industries, Mary has been involved with strategic planning and facility development at regional and national levels, and has been responsible for portfolios of over 2400 suites and homes.

She has assisted companies such as Hostelling International Canada, Manpower, Ferguslea Properties, Minto and the Caregard Group with business operations development; marketing and leasing objectives; customer retention; assessment of best use of space; implementation of quality standards; and implementation of efficient and effective business process; all ultimately improving revenue streams and profitability. She has developed and presented operational budgets over $27M, major maintenance budgets of up to $8M; and developed a 5-year infrastructure plan for 654 complete town home upgrades to improve rental revenues and customer satisfaction.

Early in her career Mary obtained her real estate license; later she obtained the status of a Certified Associate of Project Management with the Project Management Institute; and more recently she obtained her Facility Management Professional Credentials from the International Facility Management Association.

She remains very passionate about the Property Management Industry and works in collaboration with reputable business associates. Her valuable expertise is now available on contract for property owners, asset managers, and real-estate investors to assist with leasing, start-ups, vacancy rates, and other operational projects.

Benefits of working with Mary

If you choose to work with Mary you will find that she is very customer service focused.  She uses a collaborative approach and respects and values the contributions other perspectives make to the success of a project or venture. She is personable, professional and a visionary with sharp business acumen.  She is reliable, detailed and operates on the values of open communication, trust and integrity.  Her experienced-based practical solutions are aimed to assist stakeholders in the industry be more successful in the operations of their residential properties and homes.

Whether you are looking for someone to watch over your residential rental investment portfolio; help you set-up and lease your new residential rental property; assist with improving vacancy rates; or enhance your existing facility operations, Mary can assist you. In collaboration with you, she can develop a well thought out plan and provide guidance through the implementation.  She will help you and your company realize your own potential as you develop and grow your business.

Why not contact Mary today to find out more about how she can assist you, and/or for a confidential complimentary consultation?


Christine McCartney, CTDP

Change Management / OD Consultant at City of Ottawa

 In the course of the last few years, I’ve had the opportunity to work with Mary. She has the ability to express herself intelligently, and works to high standards. She is conscientious in both driving to execute on objectives, and systematically following through on her commitments. In the property management arena, she has taken personal responsibility for raising customer service to new levels, coming up with creative and well-thought-out plans for her portfolio. Mary is the consummate professional and I thoroughly enjoy working with her. March 29, 2009, Christine worked with Mary at Minto Apartments Ltd.

Ryan Gencarelli

Account Manager at Southwire Canada

Mary Richardson – a truly kind and honest colleague who is driven to deliver results. Over the past year, it has been a pleasure working with Mary at Minto Apartments Limited. Her wonderful personality can bring a smile to anyone’s day. Although I do not report directly to Mary, I have worked on some tasks with her and would be part of a team she manages in a heartbeat. November 26, 2010, Ryan worked indirectly for Mary at Minto Apartments Ltd.

Khadija Haq

Recruiter at Baylor Scott & White Health – Marble Falls

I found Mary professional, intelligent, and persistent in pursuing opportunities during my career at Minto. She has the ability to help people and take charge in challenging situations. Her professional demeanour and willingness to take a chance on ambitious candidates helped launch my own career, for which I am thankful. January 24, 2013, Khadija reported to Mary at Minto Apartments Ltd



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