Property Management

The Vacancy Solution specializes in complete property management services for private real estate investors.

We take a holistic approach to caring of your real estate investments because improving your ROI is import to us.

We serve Ottawa Centre, Ottawa South, Ottawa West and surrounding areas including Bells Corners, Kanata, Stittsville, Carleton Place, and Carp.

Our extensive experience in property operations management and our focus on customer service has proven to increase profitability for our clients.


Personalized approach to property management

We listen to your needs, answer your questions and develop a customized approach to managing your property.

Our emphasis on positive tenant/landlord relationships and thorough screening methods protect your investment. Our process ensures that your property and the tenant are a right fit for each other, in turn reducing turnover.


Benefits of working with The Vacancy Solution

We are unlike other property management companies. Here are some of perks we offer that set us apart.

  • A personalized approach to property management with customer service customized services to meet your needs. 
  • Courteous and mindful tenant relations to ensure your properties are well cared for.
  • Informative statements of accounts and timely rent remittances to maintain your cash flow.
  • Qualified staff on call 24/7 to keep your property safe, secure and in working order.
  • Excellent relationships with dependable tradespeople
  • Timely comparable market research before your property is listed.
  • Responsiveness to each rental inquiry and lead  
  • Thorough and professional prospective tenant screening
  • A warm welcome to each new tenant on move in day to start relationships off on the right foot
  • Focused attention to minimizing vacancy periods to reduce rent loss.

The Vacancy Solution has built a reputation for a high level of customer service and excellent client relationships. We treat your home like it’s our own, which gives our clients peace of mind.

Contact us to learn more about our personalized approach to property management.


Testimonials and Client References

Mary was fantastic to deal with, always quick to reply and handle any issues we had with our house. I highly recommend her for your property management needs. A++++++

Amanda Desjardins Residential Tenant Landlord Tenant relations

“Prior to hiring Mary, I was trying to accomplish moving out and renting my property. With a very busy and unpredictable schedule this proved to be a bit of a difficult task. I chose The Vacancy Solution because Mary came highly recommended among my work colleagues.

I was really pleased with the results, Mary literally allowed me to focus on work and my move. She worked hard to improve the rentable status of my property and make it a competitive product. Along with advice, Mary kept me informed and educated me in the services she could and did provide. Even once a tenant was found and the lease agreement signed, Mary continued to show her dedication to providing the best service possible by doing small labor tasks around the house to ensure the best product.

As a direct result of my work with The Vacancy Solution, I found that I was able to move out and rent my property in about a month and a half. The carpets were professionally cleaned. The interior painted and small problems fixed. This was all done with a budget in mind. Never did I come close to going over budget.

I recommend Mary Richardson and The Vacancy Solution to anyone looking for peace of mind in property management. As a first time landlord, I learned a lot From Mary and found dealing with her to actually be a joy in my day.

Very professional but also personable. Mary made me feel like I was her only client. A testament to great customer service. Thank you.”

Warren Roberts Property Owner, Kanata Property Management and Leasing services