Professional Property Management Services

Our Affiliates

Check here to see what affiliate companies can help to make your move smoother.

iXCEED

Ottawa’s moving box and shipping supplies experts. iXCEED PACKAGING SOLUTIONS offers an array of moving boxes, shipping supplies, moving supplies, such as moving boxes, custom boxes, printed boxes, pallet wrap, bubble wrap, kraft bubble, packing tape, newsprint, biodegradable foam chips, krubble, eco foam chips, shipping boxes, moving blankets, floor runners and much more. Click here for more information.

Move worry-free within Ottawa or long distance to anywhere within Canada with the benefit of an expert moving consultant. Click here for more information.

Andrew Tomkinson

Property Management • Tenant

I am really pleased with the property management services provided by The Vacancy Solution. Mary has always been professional, prompt and polite. She takes the necessary actions to get things done around the house to ensure the safety and comfort of the tenants.

Damon Burtt

Rental Search Assistance • Tenant

Before renting with The Vacancy Solution I had difficulty finding rental units and getting replies from property owners and managers. Mary was quick to respond, professional and easy to work with. During the application process, she was able to handle all my questions and I was able to view the unit, sign the lease and move in, in a very quick turnaround time. While renting with The Vacancy Solution, I have had timely responses and assistance when I’ve needed it. I would recommend Mary Richardson and The Vacancy Solution to anyone looking for property management or leasing in the Ottawa Area.

Elizabeth

Leasing Services • Property Owner

“I am so pleased with the very pleasant tenant you found for my unit. This is the best tenant I have had, making me a worry-free landlord.
Your screening process and professionalism are well worth the investment. Your service has been exceptional ”

Mashari and Sahar Alzahrani

Property Management • Tenant

” As a direct result of being a tenant with The Vacancy Solution, we found that our property manager, Mary Richardson is very approachable, professional and excellent in all communication. We are both very happy with her professionalism and friendly manner towards us both. She is very passionate about making sure the tenants are comfortable and we are sure we will continue to have a positive relationship. We would have no hesitation in recommending The Vacancy Solution to anyone. Thanks, Mary for all your hard work. It is very much appreciated.

Tarek and Nina Belghith

Property Management • Tenant

The team at The Vacancy Solution have been amazing to provide property management services and have gone above and beyond expectations to look after us and the property we are renting. Mary Richardson, in particular, has been very organized and responsive, she offered exceptional services every time we send a request. Not only did she find excellent service providers, but she has also handled all issues effectively and kept up on regular follow-ups. If you are a landlord or tenant needing assistance, you are in good hands with Mary Richardson and The Vacancy Solution Team.

Karen Collins

Property Management • Tenant

Mary and The Vacancy Solution are always prompt to answer any problems I have with my leased premises. In the midst of COVID, I had a leaky bathtub faucet – reported it to Mary on Sunday, (we determined it could wait until the following day Monday). The plumber showed up first thing Monday a.m. as I was told he would. Mary and The Vacancy Solution are thorough in their inspections and keeping the premises up to high standards if something needs fixing.

Luba Marderfeld

Property Management • Tenant

Mary is a wonderful person and professional manager! Always quick to reply and help in any issue. She is patient, nice, thorough and handy.

Paula Stanistreet

Property Management • Tenant

I am beyond grateful to have you as the property management. You’re on top of things, honest and fair.

Veronique Servant

Rental Search Assistance • Client

Mary is an extremely experienced professional who provides exquisite customer service. My fiancé was looking for a house to rent in a different province as he was moving for work. Not only was Mary an absolute delight to work with, but she was responsive, helpful, insightful, and so much more – but most importantly, it is clear how much she cares about her clients. In a few days, Mary had booked a variety of houses for us to visit all in the same day – so that we did not have to travel between provinces more than once – and they were all good choices. We decided on a house the same day and Mary made the arrangements so that we could apply for it that very evening – no surprise, we got it! We are absolutely delighted with Mary’s services and would highly recommend her. Thank you, Mary!!

Raymond and Monette Doiron

Property Management • Tenant

We have been renting through The Vacancy Solution for the last seventeen months. Mary Richardson was very helpful from day one. We moved here from New Brunswick and worked with Mary over the phone for about a month before the move. She made sure that everything was in order which made the move for us really easy. She is very professional in her line of work. She made sure that everything went smoothly. Mary is soft-spoken, always ready to help, very friendly and always available when needed. We will highly recommend Mary to anybody that needs to find a place to rent.

Connie Yin

Leasing Services • Property Owner

I appreciate your hard work and help! You are very thorough, well organized and thoughtful. Thank you!

Thank you very much for your help and advice! I will definitely refer you if our friends need property management services.

George Gu

Property Management • Property Owner

Thank you for taking care of our house last year, we feel no worry with your professional service.

Roni Sue Dodd

Leasing Service • Property Owner

I am SO pleased with the tenants, they are perfect!! So cute with all of Margaret’s excitement! Just wonderful down to earth people.

I will definitely be calling you for downstairs tenants in the future. Thank you again for everything.

Christine McCartney

Property Management • Past Co-worker

In the course of the last few years, I’ve had the opportunity to work with Mary. She has the ability to express herself intelligently and works to high standards. She is conscientious in both driving to execute on objectives, and systematically following through on her commitments. In the property management arena, she has taken personal responsibility for raising customer service to new levels, coming up with creative and well-thought-out plans for her portfolio. Mary is the consummate professional and I thoroughly enjoy working with her.

Jillian Ashcroft

Rental Search Assistance • Client

Mary was kind and friendly. She listened to my needs and likes and was able to provide some quality rental places to look at as well as saw the process through to the end. The vacancy rate is low so her expertise and contacts made it possible to find something in the short time I had in the city on my house hunting trip. Mary is great and highly recommended.

Jakob Robinson-Hoffman

Property Management • Tenant

Mary has been the most helpful, timely, and simply pleasant property manager I have encountered while renting anywhere. Her attentiveness and attention to details are second to none, Aboveboard in all ways, truly someone I felt that I could trust.

Maggie Zhang

Leasing Services • Property Owner

“We are really pleased with the results provided by Mary Richardson with The Vacancy Solution. From the first telephone conversation to the first meet, and to every time we communicated with Mary after, she has been very professional, friendly, and knowledgeable. She provided very helpful advice and well-organized documentation, as a result, helped us find a reliable tenant for our brand new property. Highly recommend Mary for property rental and management.”

Marie Hughes

Leasing Services • Property Owner

Before working with you we had been renting out our units for about two years. We were having problems vetting and find finding responsible tenants. We chose Mary and The Vacancy Solution because, having met her through business contacts, we were impressed by her professional and efficient attitude as well as her sound advice and sense of humour. We have a unique property and situation that requires the imagination and tact that Mary and The Vacancy Solution brings to all situations.
We are very pleased with the results provided by The Vacancy Solution, especially the quality of the tenant. Not only have the tenants been reliable and responsible, but we are also enjoying sharing our property with them.
Our turn-over rate has been reduced, the time with vacant units has been reduced and, even with the one short term tenant we agreed to, the unit was left cleaned and in such good repair, there was little for us to worry about before accepting the next tenant proposed to us. On the occasion, we have required help finding trades to help with repair or construction, Mary and The Vacancy Solution have been there to provide.
We recommend Mary Richardson and The Vacancy Solution to all conscientious landlords who are interested in providing quality rental units to quality tenants. Without Mary and The Vacancy Solutions help, we would not be enjoying this level of security and income from our property. Thank you, Mary.

Steve Gramling

Property Management • Property Owner

We would highly recommend Mary Richardson and The Vacancy Solution for all your Property Management needs. We have been with Mary for almost 5 years now, and she manages 4 of our investment properties. Mary is not only a really nice and easy-going person to work with, but she is also thorough. She keeps our properties in excellent condition at all times by doing regular maintenance checks and following up with any work/repairs needed. We LOVE the fact that she takes the time to provide us with detailed monthly statements and not just a bill! In our opinion, she takes care and holds our properties to the standard as if they were her own. 5 STARS in our books! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Mike Beauregard

Potential Investor

Thank you for coming over and educating me on how the rental management system works. It appears that you are very well informed and diligent in the way you perform your duties with your clients. I hope that I can find the right residence whatever that might be in the near future so we can work together. I would be at ease to give you my business because after meeting you I feel that you would do an excellent job in taking care of my investment needs.

Warren Roberts

Property Management • Property Owner

Prior to hiring Mary, I was trying to accomplish moving out and renting my property. With a very busy and unpredictable schedule, this proved to be a bit of a difficult task. I chose The Vacancy Solution because Mary came highly recommended among my work colleagues. I was really pleased with the results, Mary literally allowed me to focus on work and my move. She worked hard to improve the rentable status of my property and make it a competitive product. Along with advice, Mary kept me informed and educated me in the services she could and did provide. Even once a tenant was found and the lease agreement signed, Mary continued to show her dedication to providing the best service possible by doing small labour tasks around the house to ensure the best product. As a direct result of my work with The Vacancy Solution, I found that I was able to move out and rent my property in about a month and a half. The carpets were professionally cleaned. The interior painted and small problems fixed. This was all done with a budget in mind. Never did I come close to going over budget.
I recommend Mary Richardson and The Vacancy Solution to anyone looking for peace of mind in property management. As a first time landlord, I learned a lot from Mary and found dealing with her to actually be a joy in my day. Very professional but also personable. Mary made me feel like I was her only client. A testament to great customer service. Thank you.

Darren Puttock

Property Management • Property Owner

When you decide to rent your home you need a professional property manager you can trust, that person is Mary. Friendly, knowledgeable, and well-connected, Mary’s expertise was exactly what we needed.
Her pleasant and professional demeanour resolves issues quickly and to everyone’s satisfaction. She responds to all correspondence quickly, allowing informed decisions on everything from routine issues to emergency repairs. When quick decisions are needed, Mary always makes the right choice to satisfy both tenant and landlord. She provides excellent management and oversight of maintenance and repairs, and by working with outstanding contractors offers top quality work at very competitive prices.
Mary is very well organized and provides detailed and accurate accounting statements that allowed us to easily track finances for budget and tax purposes. We were lucky to have her manage our property for us and cannot recommend her highly enough. Thank you so much, Mary!

Azhar Pardhan

Property Management • Property Owner

Thanks for getting my day off to a great start! You are as good as advertised!

Amanda Dejardins

Landlord-Tenant Relations • Tenant

Mary was fantastic to deal with, always quick to reply and handle any issues we had with our house. I highly recommend her for your property management needs. A++++++

Gretel Quinonez

Rental Search Assistance • Military Personnel

Mary is wonderful! Professional, knowledgeable and caring! I

t was lovely to have met you! The passion for your work is evident. Thank you !!!!!!!

Fares

Landlord-Tenant Relations • Tenant

Thank you for being a great property manager, you were always helpful and supportive. Wish you all the best with your new tenants.

Gordon Tang

Leasing Services • Property Owner

Mary is very experienced and professional. We asked Mary to help renting out our property. She provided some valuable suggestions to us to expedite the process. The documents and recommendations she provided are so professional and reasonable. In summary, Mary is very thorough, well organized and thoughtful agent.

Marlene Drouin

Property Management • Property Owner

I have been a client of the Vacancy Solution for over two years and could not be happier with the service provided by Mary Richardson and her company. She has shown the utmost care in the management of our rental property. Her personal attention, excellent communication and dedication to finding the best solutions to maintenance or tenant concerns have given us complete peace of mind. I would certainly recommend Mary to anyone seeking a caring, capable and extremely professional property manager.

Shiraz & Ray Ings

Property Management • Property Owner

Mary Richardson and her team have given us peace of mind in our rental business. Mary is very knowledgeable, uses her insight and people skills when vetting and recommending renters and addresses potential issues proactively to avoid escalation. Her team, especially her handyman, is fast and efficient. Mary and The Vacancy Solution is a critical component of our success. We were very fortunate to receive the recommendation to use her services. After 10 years in the rental business without her assistance, we can now go on vacation without hesitation, knowing our business is in her very capable hands!

Kelsie Schimpf

Rental Search Assistance • Client

Before working with Mary we were frustrated with the rental process and trying to find something that suited our needs. It was complicated wading through all of the listings only to find that they were not what we wanted and weren’t clear in the advertisement. We chose Mary and The Vacancy Solution because a friend recommended her and told us what she does. We were so excited that there was a service like this available for renters and not just home buyers!
We were really pleased with the results, especially as Mary was particularly attentive and so very helpful, she even made sure our daughter could take the OC Transpo to her school and helped us make sure that all the bases were covered. We had to do very little, other than provide her with some information and a description of what we were looking for.
As a direct result of our work with The Vacancy Solution, we found a home in our budget, with a landlord who will be equally as attentive and she met all of our “must-haves” and she did it very efficiently! We recommend Mary Richardson and The Vacancy Solution to anyone who needs to rent out their property or who is looking to rent and doesn’t want to spend all their time sifting through online ads!
Grow, Grow, Grow! Your service is wonderful and much needed, hoping to see you everywhere soon!”

Sarah Jane Eaton

Rental Search Assistance • Military Personnel

Mary helped us secure a fantastic house this summer. As we were relocating from Western Canada, she was great at working from a distance to help us find something that would work for us. We spent a day with her in Ottawa looking at houses and she was great. She has an eye for detail and was very thorough. I would recommend her to anyone looking for relocation services.

Christopher Guiney

Rental Search Assistance • Military Personnel

I would like to thank you for all the help today and all the work you did leading up to this. It was very helpful to have you at the location today to have your eyes look over everything. It was a great help to have you point out all the things that need fixing and I hope that they will get done by the landlord prior to moving in. I would also like to thank all the work you did leading up to this. I understand you put a lot of hard work into searching even though we ended up only seeing one location. Your flexibility to change as we went was awesome.
I said I will be making a post on the CAF Relocation Facebook page for others to hear about how helpful you have been. This experience has been so much easier with your help.