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FAQs for Property Owners

What services does your property management company provide?

We offer services such as tenant screening, lease agreements, rent collection, property maintenance, marketing, inspections, and financial reporting.

How do you market rental properties to attract tenants?

We use online listings, social media platforms, local advertising, and partnerships with relocation services to reach a broad audience.

What is your fee structure for property management?

Our fees typically include a percentage of the monthly rent, along with potential leasing or setup fees. We provide transparent pricing tailored to your property needs.

How do you handle maintenance requests?

Tenants can submit requests through our online portal or via phone. We coordinate with trusted local contractors to address issues promptly.

How do you screen potential tenants?

We conduct background checks, credit checks, employment verification, and reference checks to ensure reliable tenants.

What happens if a tenant doesn’t pay rent on time?

We follow up immediately with reminders and work to resolve issues amicably. If necessary, we adhere to Ontario’s Residential Tenancies Act for legal remedies.

Yes, we ensure all leases, notices, and procedures comply with Ontario’s Residential Tenancies Act and other local regulations.

FAQs for Tenants

How do I apply to rent a property?

You can apply online or in person by submitting a rental application, proof of income, and references.

What is included in my rent?

It depends on the property. Utilities, parking, and amenities may be included or charged separately. Details are outlined in your lease agreement.

How do I report maintenance issues?

You can submit maintenance requests through our online portal or by calling our office.

What happens if I need to break my lease?

Notify us as soon as possible. We’ll work with you to find a suitable solution, such as assigning the lease to a new tenant.

Can I have pets in the rental property?

Pet policies vary by property. We’ll inform you of any restrictions or requirements during the leasing process.

How is my security deposit handled?

In Ontario, landlords cannot charge a security deposit, but a last month’s rent deposit may be required.

What should I do in case of an emergency?

For emergencies like flooding or heating issues, contact our emergency hotline immediately.

FAQs for Investors

Why should I use a property management company?

We handle day-to-day operations, tenant relations, and legal compliance, saving you time and maximizing your investment returns.

What types of properties do you manage?

We manage single-family homes, condos, multi-family properties, and commercial spaces in Ottawa.

Can you help me find investment properties?

Yes, we provide market insights and can connect you with real estate professionals to identify high-potential properties.

How do you ensure my property is rented quickly?

We use market analysis to price competitively, professional photography, and broad marketing channels to minimize vacancy periods.

What kind of reporting will I receive?

Owners receive detailed monthly reports, including income, expenses, and maintenance updates, through our secure online portal.

Do you handle short-term rentals?

Yes, we offer management services for short-term rentals, including marketing on platforms like Airbnb and ensuring compliance with Ottawa’s short-term rental regulations.

General FAQs

How do you handle tenant disputes?

We mediate disputes professionally and adhere to Ontario’s Residential Tenancies Act for resolution if necessary.

Do you provide 24/7 support?

Yes, we offer round-the-clock emergency support for tenants and owners.

What areas of Ottawa do you serve?

We manage properties across Ottawa, including neighborhoods like Kanata, Vanier, Riverside South, and downtown.

Can I access information about my property online?

Yes, our online portal allows owners and tenants to view relevant documents, payment histories, and updates.

How do you handle move-ins and move-outs?

We conduct detailed inspections, coordinate cleaning and repairs, and ensure all paperwork is completed for a smooth transition.

What steps do you take to ensure properties are well-maintained?

Regular inspections, preventive maintenance, and quick response to tenant requests keep properties in excellent condition.

Frequently Asked Questions