Testimonials

I am really pleased with the property management services provided by The Vacancy Solution. They has always been professional, prompt and polite. They takes the necessary actions to get things done around the house to ensure the safety and comfort of the tenants.

Before renting with The Vacancy Solution I had difficulty finding rental units and getting replies from property owners and managers. They were quick to respond, professional and easy to work with. During the application process, they were able to handle all my questions and I was able to view the unit, sign the lease and move in, in a very quick turnaround time. While renting with The Vacancy Solution, I have had timely responses and assistance when I’ve needed it. I would recommend The Vacancy Solution to anyone looking for property management or leasing in the Ottawa Area.

"I am so pleased with the very pleasant tenant you found for my unit. This is the best tenant I have had, making me a worry-free landlord.
Your screening process and professionalism are well worth the investment. Your service has been exceptional "

" As a direct result of being a tenant with The Vacancy Solution, we found that our property manager, They are very approachable, professional and excellent in all communication. We are both very happy with their professionalism and friendly manner towards us both. They are very passionate about making sure the tenants are comfortable and we are sure we will continue to have a positive relationship. We would have no hesitation in recommending The Vacancy Solution to anyone. Thanks for all your hard work. It is very much appreciated."

The team at The Vacancy Solution have been amazing to provide property management services and have gone above and beyond expectations to look after us and the property we are renting. The Vacancy Solution has been very organized and responsive, they offered exceptional services every time we send a request. Not only did they find excellent service providers, but they has also handled all issues effectively and kept up on regular follow-ups. If you are a landlord or tenant needing assistance, you are in good hands with The Vacancy Solution Team.

The Vacancy Solution are always prompt to answer any problems I have with my leased premises.  In the midst of COVID, I had a leaky bathtub faucet – reported it to them on Sunday, (we determined it could wait until the following day Monday).  The plumber showed up first thing Monday a.m. as I was told he would. The Vacancy Solution are thorough in their inspections and keeping the premises up to high standards if something needs fixing.

The Vacancy Solution is a wonderful property management agency.  Always quick to reply and help in any issue. They are patient, nice, thorough and handy.

I am beyond grateful to have you as the property management. You're on top of things, honest and fair.

The Vacancy Solution is an extremely experienced professional agency who provides exquisite customer service. My fiancé was looking for a house to rent in a different province as he was moving for work. Not only were they an absolute delight to work with, but also were responsive, helpful, insightful, and so much more - but most importantly, it is clear how much they cares about their clients. In a few days, The Vacancy Solution had booked a variety of houses for us to visit all in the same day - so that we did not have to travel between provinces more than once - and they were all good choices. We decided on a house the same day and they made the arrangements so that we could apply for it that very evening - no surprise, we got it! We are absolutely delighted with their services and would highly recommend them. Thank you, The Vacancy Solution!!

We have been renting through The Vacancy Solution for the last seventeen months. They were very helpful from day one. We moved here from New Brunswick and worked with them over the phone for about a month before the move. They made sure that everything was in order which made the move for us really easy. They are very professional in their line of work. They made sure that everything went smoothly. Their team members is soft-spoken, always ready to help, very friendly and always available when needed. We will highly recommend The Vacancy Solution to anybody that needs to find a place to rent.

I appreciate your hard work and help! You are very thorough, well organized and thoughtful. Thank you!

Thank you very much for your help and advice! I will definitely refer you if our friends need property management services.

Thank you for taking care of our house last year, we feel no worry with your professional service. 

I am SO pleased with the tenants, they are perfect!!  So cute with all of Margaret's excitement!  Just wonderful down to earth people. 

I will definitely be calling you for downstairs tenants in the future. Thank you again for everything.

In the course of the last few years, I’ve had the opportunity to work with The Vacancy Solution. They have the ability to express themselves intelligently and works to high standards. They are conscientious in both driving to execute on objectives, and systematically following through on their commitments. In the property management arena, they have taken personal responsibility for raising customer service to new levels, coming up with creative and well-thought-out plans for their portfolio. The Vacancy Solution is the consummate professional and I thoroughly enjoy working with them.

The Vacancy Solution team members were kind and friendly. They listened to my needs and likes and was able to provide some quality rental places to look at as well as saw the process through to the end. The vacancy rate is low so their expertise and contacts made it possible to find something in the short time I had in the city on my house hunting trip. The Vacancy Solution is great and highly recommended.

The Vacancy Solution have been the most helpful, timely, and simply pleasant property manager I have encountered while renting anywhere. Their attentiveness and attention to details are second to none, Aboveboard in all ways, truly someone I felt that I could trust.

"We are really pleased with the results provided by The Vacancy Solution. From the first telephone conversation to the first meet, and to every time we communicated with them after, they has been very professional, friendly, and knowledgeable. They provided very helpful advice and well-organized documentation, as a result, helped us find a reliable tenant for our brand new property. Highly recommend The Vacancy Solution for property rental and management."

We would highly recommend The Vacancy Solution for all your Property Management needs. We have been with them for almost 5 years now, and they manages 4 of our investment properties. The Vacancy Solution is not only a really nice and easy-going agency to work with, but they are also thorough. They keeps our properties in excellent condition at all times by doing regular maintenance checks and following up with any work/repairs needed. We LOVE the fact that they takes the time to provide us with detailed monthly statements and not just a bill! In our opinion, they takes care and holds our properties to the standard as if they were her own. 5 STARS in our books!

Thank you for coming over and educating me on how the rental management system works. It appears that you are very well informed and diligent in the way you perform your duties with your clients. I hope that I can find the right residence whatever that might be in the near future so we can work together. I would be at ease to give you my business because after meeting The Vacancy Solution I feel that you would do an excellent job in taking care of my investment needs.

Before working with you we had been renting out our units for about two years. We were having problems vetting and find finding responsible tenants. We chose The Vacancy Solution because, having met them through business contacts, we were impressed by their professional and efficient attitude as well as her sound advice and sense of humour. We have a unique property and situation that requires the imagination and tact that The Vacancy Solution brings to all situations.
We are very pleased with the results provided by The Vacancy Solution, especially the quality of the tenant. Not only have the tenants been reliable and responsible, but we are also enjoying sharing our property with them.
Our turn-over rate has been reduced, the time with vacant units has been reduced and, even with the one short term tenant we agreed to, the unit was left cleaned and in such good repair, there was little for us to worry about before accepting the next tenant proposed to us. On the occasion, we have required help finding trades to help with repair or construction, The Vacancy Solution have been there to provide.
We recommend The Vacancy Solution to all conscientious landlords who are interested in providing quality rental units to quality tenants. Without The Vacancy Solutions help, we would not be enjoying this level of security and income from our property. Thank you.